If your mask isn't connecting to your phone, it may be because it's currently connected to another device. We understand that connectivity issues can be frustrating, but we're here to help you get your Manta Sleep Mask SOUND connected to your device again. Simply reach out to our customer success team at so they could walk you through the exchange process. Please also be advised that the shipping fee would have to be paid for by the customer. Black Friday, Holiday Sales) aren’t eligible for a product exchange. Also, items purchased during limited-time sales events (i.e. Please also note that you could only exchange for another product once and if you request for a product exchange, your order would no longer be eligible for a refund. Once the return label has been created, you will have 7 days to return the item back to our warehouse. Our Customer Success team will issue a return label for the original item that you purchased. Product exchange is possible as long as the price of the item you wish to exchange for is the same as (or lower than) your original purchase. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.Īs a Manta Sleep customer, you have the option of requesting for a product exchange in lieu of a refund if your order was placed 60 days (or less) ago. If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please be advised that once a return label has been issued, you will have 7 days to ship the product back to our warehouse. They will provide you with a prepaid return label via email and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased. If your Manta doesn’t work for you for any reason, you’re 100% covered - simply reach out to our customer success team at and let them know why the product didn’t work for you. That’s why every Manta (except those purchased during limited-time sales events) comes with a 60-day money-back guarantee. We guarantee that your Manta will transform your sleep. You may reach our Customer Success team via our contact page. If you still can’t locate the package after this, please let our Customer Success team know that your order is missing and share your order number with them.It’s possible that the package is still with them and they just mistakenly scanned it as “Delivered”. If the package isn’t with your family or neighbors, please contact the courier and inquire about your package using the tracking number you received from our shipping confirmation email.There's a possibility that the courier left the package out of plain sight to ensure its safety (especially since these parcels do not require a signature). Check exterior doors or other places where the courier may have left your package (e.g.Check with your family or neighbors as it’s possible that one of them received the package on your behalf.While we’re not responsible for lost/stolen packages once the courier marks them as delivered, we’d be happy to help you locate your missing order. If you accept one of our Upsell offers, this is tantamount to using a coupon code so any other discount code you may have could no longer be applied to an order.If you encounter problems getting your coupon code to work, please reach out to our Customer Success team via our contact page and we’ll do our best to help you. Currently, only one discount or coupon code could be used per order. You accepted one of our Upsell offers.The item you're purchasing is a limited edition item. Most of our codes only apply to regular-priced items.
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